Digital Products

Due to the nature of digital products, all downloadable content such as music, beats, instrumentals, plugins, ebooks, and digital tools are generally non-refundable once accessed or downloaded.

• Music Downloads
• Instrumentals & Beats
• Digital Plugins
• Ebooks
• Exclusive Digital Content

Refunds may only be granted if:

• The file is corrupted
• The product was not delivered
• A technical issue prevents access

Event Tickets

Legacy Music Hub allows artists and organizers to sell tickets for concerts, live worship events, festivals, showcases, and experiences.

• All ticket sales are generally final
• Refunds may apply if an event is cancelled
• Date changes may qualify for review
• Duplicate payments can be refunded

Legacy Music Hub acts as a marketplace connecting organizers and attendees.

Physical Merchandise

Clothing, hoodies, accessories, artist merchandise, and other physical products may qualify for returns under certain conditions.

• Item must be unused
• Original packaging required
• Return request within 7 days
• Product must not be damaged

Customers are responsible for shipping costs unless the item arrived damaged.

Vendor Responsibility

Vendors are responsible for maintaining accurate product descriptions, delivery standards, customer support, and product authenticity.

• Accurate product information
• Respect marketplace rules
• Professional customer communication
• Secure delivery of digital content

Legacy Music Hub reserves the right to suspend vendors violating marketplace policies.

Fraud Protection

To protect creators, artists, and customers, fraudulent activity is strictly prohibited.

• Unauthorized chargebacks
• Digital abuse
• False refund claims
• Account manipulation

Violations may result in account suspension or permanent restriction.

Need Assistance?

If you need help regarding refunds, purchases, tickets, vendor issues, or digital access problems, contact our support team.